WHEN WILL MY ORDER SHIP? 

Please be advised that there is a standard 48 hour processing time for ALL payment methods. This processing time is to ensure orders are not fraudulent nor canceled prior to orders being fulfilled. Upon payment being cleared through our third-party payment processor, orders will be fulfilled in the order in which they were received. 

This information applies to ALL products.

Ready to ship orders typically are delivered within 3 to 5 business days -weekends and holidays are NOT included in delivery time-  from the day they were delivered to the postal office. We do required a signature for ALL ORDERS as a protection that the order was delivered to the correct address given by the customer. Customers will be sent an automated email containing their tracking information once the order has been fulfilled through our back office.Please allow AT LEAST 24 hours  to track your order.ALL ORDERS have to be scanned by the local USPS facility and within 24 hours, an active update will show the transit of your order.  We ship orders throughout The United States. 

Addictive Hair Collection ,  ships ALL CUSTOM WIG orders using FEDEX, no exception. Shipping for Custom Wig orders is 3 to 5 business days through FEDEX standard flat rate shipping with added insurance of value $500. Our shipping rate is based on the going rate for labeling, processing, packaging through FEDEX.  We DO NOT offer EXPRESS shipping on ANY orders at this time. ALL Orders will REQUIRE a signature upon delivery from FEDEX.

 Upon all orders being delivered and accepted by  the local USPS or FEDEX, Addictive Hair Collection is not responsible for the delivery time- frame for ANY ORDERS.  While we understood the importance of receiving your orders in a timely manner,  orders are typically delivered within 3 to 5 business days. However, We ARE NOT responsible for orders being delayed to the customers due to but not limited to the following; weather interruptions, carrier mishandling of package or failing to scan package in system, incorrect address input by customer, wrong labeling by USPS/ FEDEX, and/or delivery to incorrect USPS/FEDEX facility. 

Addictive Hair Collection will do our best in the event of a package being lost, stolen, or has not been delivered after 7 days from the expected delivery date, in making a  claim through USPS or FEDEX to resolve the issue. We will communicate with our customers throughout the claims process. We HIGHLY suggest adding insurance to your order in the evident USPS or FEDEX should have to offer a refund for the above mentioned situations.