RETURNS & REFUNDS FOR CUSTOM AND READY TO SHIP WIGS

All wig orders are custom made according to the unique measurements, style and desire of each customer. Therefore, we DO NOT OFFER RETURNS, REFUNDS or EXCHANGES for ANY WIG ORDER.

When ordering READY TI SHIP WIGS, IT IS YOUR RESPONSIBILITY TO READ ALL DETAILS AND SPECIFICS ABOUT WIG BEFORE YOU COMPLETE PURCHASE  

ADDICTIVE HAIR COLLECTION IS NOT RESPONSIBLE FOR IMPROPER FIT OR SIZING OF ANY READY TO SHIP WIG THAT IS PURCHASED.

IT IS THE CUSTOMERS RESPONSIBILITY TO CHECK AND CONFIRM THAT PERSONAL MEASUREMENTS AND MEASUREMENTS OF READY TO SHIP WIG ARE EQUIVALENT.

NO REFUNDS OR EXCHANGES

We recommend that all customers complete a consultation with us prior to making a purchase for a custom wig. Consultations maybe completed in person or virtually over the phone. Wig consultations help alleviate any concerns from the customer as well as ensure we are providing each customer with the ideal wig of their choice. 

Our processing time for all wig orders is 14 business days excluding weekends and holidays. We do offer RUSH services for an additional $50 in which your wig order will be completed within 7 business days excluding weekends and holidays. 

Wig orders may be completed any time before or within the 14 day allotted time.  Orders typically  deliver within 3 to 5 business days from the day they were delivered to the postal office. The delivery time is subjected to change during peak and holiday seasons.

We are committed to ensuring our clients and customers are satisfied with their purchases. If there are any issues  with your wig, please contact us within the first 2 days upon receiving the order.  We will do our best to accommodate you regarding your issues concerning your purchase.

Please be advised that our accommodations are subject to change and will vary based upon order issues and concerns. Addictive Hair Collection will ONLY make accommodations without charge for a wig order in the event there was a mistake made on our end that aligns with the complete wig construction including but not limited too, wefts not properly secured, faulty attachments, incorrect styling or parting, failure to properly customize lace, or any other issues that would fall under "construction" of the custom wig. 

 It is our right and discretion to refuse to accommodate any orders if we deem that customers are being dishonest regarding their issue or concerns.   Again, we do not offer returns, refunds or exchanges for custom wigs.

 

Wig Adjustment Policy

If there are any adjustments that should be made to a custom wig order including but not limited to re-capping wig for correct fitting due to wrong cap size or measurements given by customer,  color correction due to faulty color pigmentation as a result of customer providing own extensions for wigs, shedding of extensions on wig due to customer improperly installing wig, damage to the extensions due to using products not recommended according to our 'Care Instructions",  or lace replacement due to customer incorrectly trimming lace, using wrong adhesive, adjustments service cost will be at the expense of the customer. 

 

RETURNS, REFUNDS AND EXCHANGES FOR ALL OTHER PRODUCTS

All sales are final. We do not offer returns, refunds or exchanges on any products offered by Addictive Hair Collection.  Please read the description of the product you are considering purchasing prior to completing payment If you have any questions or concerns, please email us PRIOR to making a purchase at j.stylezz@yahoo.com